We want you to be happy with your purchase from gearpivot.com
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
PLEASE NOTE THAT RETURNS/REFUNDS CANNOT BE ACCEPTED FOR PURCHASE OF THE WRONG SIZE FOR 3D ALL OVER PRODUCTS.
What is your returns and replacement policy?
* Read First : Because our products are customize printed, it made to order. We only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item sends to email at firstname.lastname@example.org
Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
REASON YOU CAN’T RETURN YOUR ITEM OR CANCEL YOUR ORDER:
+ You have chosen a wrong size , wrong color and wrong type.
+ Your order was placed 12 hours ago
+ The image quality in t-shirt is considered good
* NOTE: Our company is a print company : ( The Process Of Operating System )
+ Step 1 : Customer place order
+ Step 2 : Our process order and printing ( 5 – 7 business days )
+ Step 3 : Packing goods and delivery for customer by UPS, USPS, DHL… ( 10 – 15 business days )
If your order has been paid and you need to make a change, you must contact us within 24 hours. Out of the time, we will not be able to change your order any more. Please note that cancellation of orders will result in a fee of 5 USD each item.
We always want to bring you the best products, the cheapest with the fastest delivery time. Hope to receiving your sympathy and support in the future.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return your product, we require a receipt or proof of purchase, you should mail your product to address: email@example.com
Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
+ The product was purchased in the last 30 days
+ The product is unwashed, unworn and unused
+ The product itself or the printing is defective OR the final product is different than the one you ordered.
Original condition is consider as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must also not in smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
* IMPORTANT NOTE:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
It depends on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to process refunds. If the refund seems to be taking more than one week, you can contact your bank or card issuer to ask about their usual timeframes.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
ORDER MODIFICATIONS OR CANCELLATION:
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
DAMAGED/INCORRECT ORDER/ORDER NOT RECEIVED/EXCHANGES
Please contact us at email@example.com